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1. Domestic Transport (Within South Africa)​

A. Delivery Options

  • Ground Transport:

    • Temperature-controlled vehicles with trained handlers

    • Maximum 8-hour daily travel limit

    • Live GPS tracking shared via SMS/email

  • Air Freight:​

    • Exclusive use of pressurized cargo holds

    • Mandatory 48-hour pre-flight health certification

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B. Key Requirements

  • No shipments during extreme weather (>28°C or <10°C)

  • Puppies must be ≥10 weeks old with complete vaccinations

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2. International Export

A. Approved Destinations

  • Africa: Namibia, Botswana, Mauritius

  • Middle East: UAE (Dubai/Abu Dhabi only)

  • Europe: UK, Germany, Netherlands

  • Prohibited: Australia, New Zealand, Norway

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B. Export Process

  1. Pre-Shipment Preparation (2-3 days):

    • Rabies titer test (OIE-approved lab)

    • ISO 11784/85 microchip implantation

    • CITES permits for rare coat variants

  2. Travel Documentation:

    • Veterinary health certificate (DAFF-approved)

    • EU Pet Passport (for European destinations)

    • Customs clearance paperwork

  3. Air Transport Protocol:

    • Direct flights only (no layovers >4 hours)

    • IATA-compliant Sky Kennels with absorbent bedding

    • Dedicated animal handling agents at OR Tambo Airport

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3. Safety & Welfare Guarantees

  • In-Transit Monitoring:

    • 24/7 access to webcam feed during ground transport

    • Veterinary-approved sedative protocols (if required)

    • Emergency oxygen masks in air cargo

  • Post-Arrival Support:

    • 72-hour adjustment care package (familiar blanket, kibble sample)

    • Free veterinary consultation within first 14 days

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5. Ethical Compliance

  • Adheres to:

    • South African Animal Protection Act (Section 8: Transport Standards)

    • IATA Live Animals Regulations (LAR)

    • SPCA Chain of Responsibility Guidelines

  • Prohibited Practices:

    • Shipments to countries with mandatory quarantine >30 days

    • Transport of pregnant dams or neonates <8 weeks

    • Use of non-accredited pet relocation services

 

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FAQ

Q: How long will international shipping take?
A: 18-36 hours door-to-door for most destinations.

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Q: Can I accompany my puppy on the flight?
A: Yes – we coordinate with airlines for in-cabin travel. 

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Q: What if my puppy gets stressed during transit?
A: Our handlers use pheromone sprays and pre-transit crate training to minimize anxiety.

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Contact Our Logistics Team
📞 +27 63 868 5832 
📧 info@warmhugpaws.co.za
Office Hours: Mon-Sun 7:30–19:00 SAST

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Warm Hug Paws prioritizes puppy welfare over commercial expediency. We reserve the right to cancel shipments if welfare standards cannot be met.

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